Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, in their original packaging with tags attached, and do not fall under our hygiene-restricted categories.

• 2.
  Start Your Return

  Visit our online returns portal to enter your order number and email address to generate a unique return authorization code.

• 3.
  Pack and Post

  Securely package your items and include your return slip before dropping the parcel off at your nearest authorized postal service or courier point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.